Studio Stevens Policies and Procedures

SHIPPING & HANDLING

 

We will usually ship your purchase within 2 business days (except special order items). If for any reason, there is a delay or problem, we will notify you by email within 1 business day.  We ship USPS First Class or Priority Mail, UPS, or Fedex, all with order tracking and confirmation.  It is our intention to get your item to you as quickly and safely as possible. All shipments will include insurance.  We do not try to earn extra income by charging excessive fees.You will pay only exact shipping and packing material charges.  We will post our recommended shipping method and fees along with our product listing, however, you may request an alternate quote or method by emailing us prior to checkout.


TERMS OF SALE

 

We do want you to be completely satisfied with your purchase, so we offer a 7 day money back return policy.   If you are not 100% satisfied with your purchase, simply email us for a return authorization and then return the item.  Please pack your item securely and ship with insurance.  Once the item has been received, and inspected, we will gladly refund your purchase price.


Note:  Shipping charges are not refundable unless error or mishap on the part of StudioStevens.

 

PAYMENT


We accept the following payments forms:

  • Paypal
  • VISA, MasterCard, Discover, & American Express (processed through Paypal)

We do not accept checks or money orders.

 

CONTACT US

 

You may contact StudioStevens at any time with your questions or concerns.  Contact us in any of the following ways:

     Email us at:   This e-mail address is being protected from spambots. You need JavaScript enabled to view it

     Phone us at:  209-384-9216 or Toll Free 877-384-9216

     Write us at:   StudioStevens, 3144 G St. Ste. 125-304, Merced, CA 95340

 
877-384-9216